Product Information

  • Will my product look the same as it does in the photo?
    • We try to show an accurate representation of our products, but due to computer screens, colour may vary slightly. We recommend ordering a fabric sample before you make your purchase.
  • Do you have a showroom where I can see the products in real life?
    • Yes, you can make an appointment online to visit our showroom in Notting Hill, London.

My Order

  • Can I place an order over the phone?
    • No, all orders must be placed online
  • Is it possible to cancel an order?
    • If the fabric hasn’t been cut then you can cancel your order.
  • Part of my order is missing, what do I do?
    • Please check your delivery note to see if any of your items will be arriving separately
  • How can I pay for my order?
    • We accept all major credit and debit cards including Visa, MasterCard and American Express. You can also pay via PayPal or Apple Pay. You will be charged once the order has been dispatched.
  • How do I use a discount code?
    • Simply put all your products in the shopping bag and proceed to checkout, where there is discount code field. Update your bag and the discount will be applied.
  • Do prices include VAT?
    • All prices quote on our website are inclusive of UK sales tax (VAT) at the current rate

Delivery & Returns

  • Do you ship internationally?
    • We ship within the UK and globally. All deliveries outside of the UK will be quoted for upon order. To order for a destination outside of the UK, please email studio@alixlawson.com.
  • What happens if something in my order is damaged?
    • Please get in contact with us within 48 hours by email or phone and we will replace the item. We will ask you to email a photograph of the damage including the packaging if possible to customer service.
  • How long will it take my order to arrive?
    • If the item is in stock, we use a courier service who aim to deliver your order in 5-7 days.
  • What is your returns policy?
  • How much does shipping cost?